Terms of service

Last updated: August 2, 2026

These Terms of Service ("Terms") govern your use of the Hugsur website and your purchase of products from us. This site is operated by Hugsur LLC, a limited liability company registered in Wyoming, United States ("Hugsur", "we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms.

1. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to make a purchase. Products may be used by children under adult supervision, but purchases must be made by an adult.

2. Products and Descriptions

We make every effort to display our products and their colors accurately. However, we cannot guarantee that your screen's display of any color will be accurate. Product images are for illustration; minor variations in color, size, or packaging may occur. We reserve the right to limit quantities and to discontinue any product at any time.

3. Pricing and Payment

All prices are listed in United States Dollars (USD) and are subject to change without notice. We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers or resellers, and orders where a product was listed at an incorrect price. Payment is processed securely by our third-party payment providers; we do not store your full payment card details.

4. Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline any order for any reason, including suspected fraud, product unavailability, or errors in pricing or product information. If we cancel your order after payment, you will receive a full refund.

5. Shipping and Returns

Shipping timelines and return conditions are set out in our Shipping Policy and Refund Policy, which form part of these Terms.

6. Product Safety and Intended Use

Our sensory and stress-relief products are intended for their described recreational and stress-relief use only. Some products contain small parts and are not suitable for children under 3 years of age. Adult supervision is recommended for young children. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

7. Accuracy of Your Information

You agree to provide current, complete, and accurate purchase and account information, including a valid shipping address and email address, so that we can complete your order and contact you as needed.

8. Prohibited Uses

You may not use our site or products for any unlawful purpose, to violate any regulations or laws, to infringe our or others' intellectual property rights, to submit false or misleading information, to upload malicious code, to collect or track the personal information of others, or to interfere with the security features of the site.

9. Intellectual Property

All content on this site, including text, product descriptions, graphics, logos, and images, is the property of Hugsur LLC or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce or use our content for commercial purposes without our written permission.

10. Disclaimer of Warranties

Except as expressly stated by us or required by law, our services and products are provided "as is" and "as available" without any warranties of any kind, express or implied. Nothing in these Terms limits any statutory rights you may have as a consumer that cannot be lawfully excluded.

11. Limitation of Liability

To the maximum extent permitted by law, Hugsur LLC shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or products. Where liability cannot be excluded, our total liability shall not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Hugsur LLC and its officers and agents from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

13. Changes to These Terms

We may update these Terms from time to time. The most current version is always posted on this page, and the "Last updated" date will reflect any changes. Your continued use of the site after changes are posted constitutes acceptance of those changes.

14. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law provisions.

15. Contact Information

Questions about these Terms should be sent to us at:

Email: info.hugsur@gmail.com